ReFrame support

Contact support safely

Write to zenovaappsteam@gmail.com. Include the ReFrame version, Android version, device model, the feature and the step where the issue occurred. Say whether the issue concerns an app-private project, an imported item or an exported copy.

• Do not send a password, access code, raw purchase token, full payment-card information or unnecessary identity documents.
• Do not attach a private photo unless it is necessary, redacted where possible, and you have permission to share it.
• No specific response time or continuous availability is promised.

Restore or manage a purchase

Open ReFrame Pro and choose Restore purchases while signed into the Google Play account that owns the subscription or Lifetime product. Keep the device online and allow Google Play to finish its catalog and ownership checks. Installs outside an eligible Play test or release track may not return production product details.

Use Google Play subscription controls to manage, change, pause or cancel an eligible monthly or yearly plan. Deleting ReFrame does not cancel a plan. Refund eligibility and processing are controlled by Google Play.

Delete local data

Delete a project in ReFrame to remove its current app-private photos and matching private ReFrame export copies when deletion succeeds. Individual frames can be removed while more than one frame remains.

To remove all current app-private data, clear ReFrame storage in Android Settings or uninstall the app. Saved videos, receiving-app copies, Google Play records and Android backup snapshots are controlled separately. ReFrame does not create an account, so there is no remote ReFrame account to delete.

Advertising and privacy choices

Where required, ReFrame shows a Google consent flow and exposes Privacy options in Settings. Refusing consent or receiving no ad fill must not block ordinary capture, comparison or export. Active Pro and Lifetime users do not receive ReFrame ad placements while their entitlement is active.

Camera alignment, imports and exports

Alignment is an on-device visual estimate, not a promise of pixel-perfect framing. Match distance, orientation, major edges and lighting before capture. 4K export depends on device codec support; supported fallback output remains available when 4K is unavailable.

Android’s Photo Picker supplies only the frame you choose to import. For sharing and saving, check the destination app or folder because copies outside ReFrame are managed separately.