Legal information
Warranty Wallet Support
Official help for Warranty Wallet is available through zenovaappsteam@gmail.com. The app does not require an account, so there is no account-recovery workflow.
Contact support
Email zenovaappsteam@gmail.com and include Warranty Wallet, the app version, Android version, device model, the feature you used and a short sequence of what happened. Screenshots are optional; remove private purchase details before attaching one.
For apps with in-app purchases, Google Play requires timely customer support. ZenovaApps aims to answer Warranty Wallet support and purchase questions within three business days.
Keep sensitive information out of email
- Do not send a password, verification code, raw Google Play purchase token or payment-card information.
- Do not send a complete receipt, serial number, identity document or home inventory unless a redacted example is strictly necessary.
- Support will never ask for your Google Account password.
Scanning and document issues
Confirm that Google Play services are available and the device is online when a scanner module must be downloaded. You can enter product details manually or choose a supported image or PDF when scanning is unavailable. Review recognized text before saving.
Notifications and widget issues
Check Warranty Wallet notification permission, the relevant Android notification channel, battery restrictions and the reminder date. Widget content uses privacy-safe defaults; product names appear only when you enable the detailed option in widget settings.
Purchases and Pro access
Use Restore Purchases while signed into the Google Play account that completed the purchase. Manage or cancel a subscription through Google Play. Prices, eligibility, transaction records and refund decisions are supplied or handled by Google Play.
Local data and exports
Warranty Wallet cannot recover app-private data after you clear storage or uninstall unless you retained a separate copy through a supported device-transfer or export path. Delete a shared PDF or document from its destination separately.
Support scope
Support is not continuously staffed and cannot guarantee a particular outcome. Warranty Wallet support is not an emergency, legal, insurance, retailer or manufacturer service.