HomeSkin support

Before contacting support

• Include the HomeSkin version, Android version, device model, launcher, language, affected feature and exact steps to reproduce the issue.
• Attach a screenshot only after removing private photos, notes, notifications, account details and purchase information.
• Never send a password, payment-card detail, advertising identifier, access code, raw purchase token, private widget note or private photo.

Widgets, photos and local data

If a photo, note or countdown widget does not update, remove the affected widget, add it again and reconfigure it. Widget sizes and pinning support depend on the launcher.

HomeSkin uses the Android Photo Picker and stores the selected widget copy locally. Remove the widget, clear HomeSkin storage or uninstall the app to remove current app-private content. An applied wallpaper remains until you replace it through device controls.

Ads and privacy choices

Ad availability depends on consent state, connectivity and Google service availability. Where available, use HomeSkin’s privacy-options entry to revisit Google consent choices. Never click a real ad for testing.

Purchases and restore

Use the Google Play account that completed the purchase and choose Restore purchases in HomeSkin. Pending purchases do not unlock Pro. Manage or cancel subscriptions in Google Play; uninstalling HomeSkin does not cancel a subscription.

Do not send a purchase token or payment information to support.

Contact and availability

Write to zenovaappsteam@gmail.com for HomeSkin support, privacy or deletion questions.

No response time, continuous availability or guaranteed resolution time is promised.