FairPick Support

Before contacting support

• Update FairPick, Google Play and Google Play services when an update is available.
• Restart the app. For Billing, consent, QR scanner downloads and external links, also check that the device has a working network connection.
• Do not clear app storage or uninstall FairPick before troubleshooting if you still need local wheels or receipts; FairPick does not operate cloud backup for that content.

Wheels, probabilities and receipts

FairPick displays the eligible weights and probabilities used for a draw. Without-replacement and recent-exclusion settings can leave no eligible option; start a new cycle or adjust the exclusion window rather than expecting a silent reset.

A verification receipt helps check that the stored inputs and result are internally consistent. It does not prove that the choices were wise, lawful or suitable for a particular use.

QR transfer and sharing

QR creation works from local wheel data. First-time scanning can require Google Play services to download the Google Code Scanner module. If scanning is unavailable, confirm Play services and network availability, then try again. Preview imported content before saving it.

Reminders and widget

For reminders, enable notifications in Android settings and verify the reminder schedule, quiet hours, sound and vibration choices inside FairPick. Android power-management settings can affect delivery timing.

If the widget is stale, open FairPick, confirm that its linked wheel still exists, then refresh or remove and add the widget again. Widget content is local to the device.

Ads and privacy choices

Ad availability depends on consent, region, network, inventory and Google service readiness. A failed ad must not block a core FairPick action. Where Google makes privacy options available, reopen them from FairPick Settings. Never click an ad except from genuine interest.

Purchases and Pro access

Use the same Google Play account that made the purchase, confirm Play connectivity, then choose Restore purchases in FairPick. A pending purchase does not unlock Pro until Google Play confirms it. Use the Manage subscription action in FairPick or Google Play to review or cancel a subscription.

Do not email passwords, payment-card details, access codes or raw purchase tokens. Google Play handles payment methods, cancellation and eligible refund workflows.

What to include in a support request

• FairPick app version, Android version and device model.
• The exact steps that led to the problem, what you expected and what happened instead.
• A screenshot only if it contains no private wheel text, purchase token, payment information or other sensitive data.

Contact and scope

Email zenovaappsteam@gmail.com with “FairPick Support” in the subject line. No response time is guaranteed. FairPick has no account-recovery workflow and ZenovaApps cannot recover local data removed by clearing app storage or uninstalling the app.