Before you email
Tell us your ExactFit version, Android version, the task you chose, source/output formats, expected result and what actually happened. Include a visible error reference if there is one.
Use a non-sensitive example where possible. Never send a password, access code, raw purchase token, payment-card detail or unnecessary identity document. There is no file-upload form on this website.
Why didn't the image reach my target?
500 KB means 500,000 bytes; 1 MB means 1,000,000 bytes. Detail, alpha, format and fixed dimensions affect the achievable file size. The app may adjust encoding and dimensions when the selected workflow allows it.
If the target cannot be met, revise the target or allowed dimensions and try again. We do not promise lossless compression or a guaranteed size for every source image.
Formats, transparency and metadata
Outputs are JPEG, PNG and WebP. Choose a supported still image rather than an animated GIF or WebP.
For transparent PNG, use a solid or near-solid background connected to the image border, adjust tolerance and review the preview. Hair, shadows and complex scenes may need a dedicated editor.
Remove EXIF checks EXIF absence only. It does not certify removal of XMP, IPTC or every embedded metadata family.
Finding and sharing a saved image
On Android 10 and later, a gallery export normally appears in shared Pictures/ExactFit storage. On Android 7–9 (API 24–28), exports use app-specific storage and can be removed when app storage is cleared or the app is uninstalled. Before clearing app storage or uninstalling, copy any exports you want to keep to a separate folder or receiving app and check that the copies open. Check the actual destination shown by the app.
Sharing opens Android's chooser. The receiving app controls its own upload and storage. Clearing ExactFit history will not erase already exported copies.
Purchases, restoration and ads
If a purchased feature is not available, confirm the Google Play account used for the purchase, then try Restore purchases in ExactFit. A connection may be needed to verify ownership. Pending purchases do not unlock Pro, and offers may be unavailable on some installations.
Manage or cancel subscriptions through Google Play. Uninstalling does not cancel billing. Do not send us your raw purchase token or full payment details.
When available, open ExactFit Settings for ad privacy choices. Ad requests depend on privacy eligibility and availability. If an ad fails, report the step without clicking a real ad to test it.
Privacy or deletion help
The privacy policy explains on-device processing, Google SDKs, purchase verification and website hosting. The deletion guide explains what you can remove locally and what another provider manages.
For a support message or privacy request, email zenovaappsteam@gmail.com. We do not promise a fixed response time or claim that sending an email instantly deletes data.