Legal information
ProofCam support
Support for ProofCam's local projects, capture, annotations, before-and-after matching, PDF reports, sharing and Google Play purchase recognition is available through zenovaappsteam@gmail.com.
Useful details to include
- The ProofCam version, Android version and device model.
- The feature and exact step where the issue appears, plus any error message.
- Whether the issue concerns an app-private project, an exported copy or a Google Play purchase.
Protect private field evidence
Do not attach customer photos, videos, signatures, addresses or precise GPS details unless they are necessary, you have permission to share them and you have removed unrelated sensitive information.
Never send a password, access code, raw purchase token, payment-card information or an unnecessary identity document.
Local project boundary
ProofCam does not operate a cloud account or upload project libraries to a developer server, so support cannot view, restore or remotely delete app-private projects. Use ProofCam or Android app settings to manage local data. Copies already exported or shared must be managed at their destination.
Purchases and subscriptions
For purchase recognition, confirm that Google Play is using the purchasing Google account and that the device is online, then use Restore purchases in ProofCam. Manage subscriptions, cancellations and eligible refund requests through Google Play. ZenovaApps does not receive payment-card details.
Contact and availability
Write to zenovaappsteam@gmail.com and include ProofCam in the subject. This page provides an email support path but does not promise a specific response time or emergency availability.